Last updated: July 2026
Welcome to NutriMoor. These Terms & Conditions govern your use of this website and the services provided by NutriMoor.
By accessing this website, submitting an enquiry, completing a pre-consultation form, booking a consultation or purchasing any service from NutriMoor, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use this website or purchase any services.
 
1. About NutriMoor & Terms
NutriMoor is a UK-based canine nutrition and wellness consultancy operating as a sole trader.
NutriMoor provides professional canine nutrition consultations, dietary guidance and personalised wellness plans designed to support dogs and their individual needs.
NutriMoor does not sell dog food, supplements, medications or veterinary products and does not provide veterinary diagnosis or treatment, nor are we a replacement for veterinary care and/or advice.

NutriMoor may revise these Terms & Conditions from time to time. The latest version published on this website shall apply to future bookings.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions regarding these Terms & Conditions, please contact:
Email: info.nutrimoor@gmail.com
Telephone: 07871 522562

2. Professional Services
NutriMoor offers personalised canine nutrition and wellness services including, but not limited to:

• Pre-consultation form to conduct nutrition and wellness analysis.

• Initial consultation including; dietary analysis, general wellness guidance, exploration of the most suitable NutriMoor plan.

• Tailored nutrition plans* - 'Enhance', 'Target' and 'Restore' with follow up support included. * The contents of each may vary between clients dependent on the individual needs of the dog. Plan descriptions may occasionally change and the latest descriptions displayed on the NutriMoor website shall apply.

• Additional follow-up consultations and/or support where applicable.

*NutriMoor aims to create and deliver tailored plans within 10 working days of payment. Any foreseen delay will be communicated accordingly.
 
3. Booking Process & Terms of use
Step 1 : Complete a pre-consultation form. Following receipt of the completed form, NutriMoor will assess the information provided and be in touch to arrange a suitable date and time for a consultation.
Step 2: A ~45minute online consultation to discuss information in the form, the desired wellness goals for your dog and explore the recommended plans.
Step 3: Choosing the most appropriate plan. NutriMoor aims to deliver the plan within 10 working days of receiving payment.
Step 4: Follow-up consultation and email/message support.
 
Work on any NutriMoor plans will not begin until:

• all required information has been received including any necessary veterinary information;

• payment has been received in full.​

Terms of use:

• Plans are tailored specifically to your dog so cannot be reused or resold.

• Clients may cancel a personalised plan within 48 hours of payment, provided work has not commenced.

• Once work has begun, cancellation is no longer possible and refunds will not be issued.

• Completed plans are supplied electronically as PDF documents via email.

• Once a personalised nutrition plan has been created and/or delivered, it is considered fulfilled and is non-refundable.
   

4. Fees and Payment
All prices are displayed in pounds sterling (£).
Payment is accepted by bank transfer only.
 
Full payment must be received before:

• consultations take place;

• nutrition plans are prepared; or

• follow-up services commence.

Failure to make payment may result in appointments being cancelled or postponed

5. Cancellation and Rescheduling
Consultations:

• Clients may reschedule one consultation without charge, provided reasonable notice is given. Any further requests to reschedule may be treated as a cancellation.

• Consultation cancellations made at least 24 hours before the appointment will receive a full refund.

• Where less than 24 hours’ notice is provided, NutriMoor reserves the right to retain the consultation fee.

• Failure to attend a scheduled consultation without notice may result in the appointment being treated as a late cancellation and a refund may not be issued.

6. Nature of the Advice & Limitations of Services
All advice provided by NutriMoor is educational and consultative in nature. Recommendations are based entirely upon:

• information supplied by the owner;

• completed pre-consultation forms;

• consultation discussions;

• any veterinary information provided; and

• current recognised canine nutrition knowledge at the time advice is given.

Recommendations are intended to support canine wellbeing and nutrition and should never be interpreted as veterinary diagnosis, treatment or emergency medical advice.
NutriMoor works alongside, not instead of, your veterinary surgeon. Nothing within any consultation, written report or nutrition plan should replace professional veterinary advice.
If your dog:

• becomes unwell;

• develops new symptoms;

• has a medical emergency;

• deteriorates unexpectedly; or

• you have concerns about their health,

You should contact your vet without delay and inform NutriMoor as soon as possible.
Where appropriate, NutriMoor may recommend seeking veterinary advice before dietary changes are introduced.

For dogs with diagnosed illnesses, ongoing medical conditions or prescribed medication, NutriMoor may request veterinary consent, relevant clinical history or copies of veterinary records before recommendations are provided. Should you have any concerns after implementing your nutrition plan, you agree to contact NutriMoor promptly so that your dog’s recommendations can be reviewed before making assumptions regarding the suitability of the advice provided.

7. Client Responsibilities
Clients agree to:

• provide accurate information;

• disclose all relevant medical history;

• disclose current medications;

• disclose allergies or intolerances where known;

• provide truthful dietary information;

• update NutriMoor regarding any significant health changes.

Failure to provide complete or accurate information may affect the suitability of recommendations and NutriMoor accepts no responsibility for advice based upon inaccurate, incomplete or misleading information.

8. Consumer Rights
Where applicable, your statutory rights under UK consumer legislation remain unaffected.
By requesting NutriMoor to begin work on a personalised nutrition plan before the expiry of any applicable cooling-off period, you acknowledge that work may commence immediately and that your right to cancel may be reduced or lost once the service has begun.

9. Results
NutriMoor wholeheartedly believes in our ethos but many factors influence canine health including genetics, exercise, environment, existing disease, medications, owner compliance and veterinary care. NutriMoor recommendations are intended to maximise the likelihood of positive outcomes but cannot guarantee results or measurable outcomes.
Testimonials displayed on this website reflect individual client experiences. Individual results may vary and testimonials should not be interpreted as guarantees of future outcomes.

10. Intellectual Property
All consultation materials, nutrition plans, documents, reports, recommendations, resources, written guidance, graphics and website content remain the intellectual property of NutriMoor unless otherwise stated.
Clients purchase a licence to use the materials for their own personal use only.
Clients may not:

• copy;

• reproduce;

• distribute;

• publish;

• upload;

• share publicly;

• sell;

• adapt; or

• use NutriMoor materials for commercial purposes

without prior written permission.

11. Website Content
The content published on this website is intended for general educational information and should not be interpreted as personalised nutritional advice.

12. Confidentiality
NutriMoor respects client confidentiality. Information provided during consultations will only be used for providing services and meeting legal obligations, except where disclosure is required by law or with your consent. Please refer to our Privacy Policy for full details regarding how personal information is collected, stored and processed.

13. Limitation of Liability
To the fullest extent permitted by English law, NutriMoor shall not be liable for any direct or indirect loss arising from:

• inaccurate information supplied by a client;

• failure to follow recommendations correctly;

• failure to seek veterinary treatment;

• undisclosed medical conditions;

• changes in a dog’s health occurring after advice has been given;

• circumstances beyond NutriMoor’s reasonable control.

Nothing within these Terms excludes liability where exclusion would be unlawful.

14. Force Majeure
NutriMoor shall not be responsible for delays or failure to perform services resulting from circumstances beyond reasonable control including illness, severe weather, power failures, internet disruption or other unforeseen events.

15. Complaints
NutriMoor aims to provide a professional and courteous service at all times. If you are dissatisfied, please contact:
info.nutrimoor@gmail.com Complaints will be acknowledged as soon as reasonably practicable and investigated fairly with the aim of reaching an appropriate resolution.