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NutriMoor Privacy Policy

Last updated: July 2026
 

Privacy at NutriMoor

At NutriMoor, we understand that trusting someone with information about you and your dog is important. We are committed to protecting your privacy, handling your personal data responsibly and being transparent about how your information is collected and used.
 

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we keep it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

By using our website, contacting us or using our services, you agree to the practices described in this Privacy Policy.


1. Who We Are

NutriMoor is a UK-based canine nutrition and wellness consultancy operating as a sole trader.

Data Controller: NutriMoor

Email: info.nutrimoor@gmail.com

Telephone: 07871 522562

NutriMoor is the Data Controller responsible for the personal information collected through this website and in connection with our services.


2. The Information We Collect

Depending on how you interact with NutriMoor, we may collect the following information.
 

Information about you:

  • Name

  • Email address

  • Telephone number

  • General location (if voluntarily provided)

  • Details contained in enquiries or correspondence
     

Information about your dog:

To provide tailored nutritional advice, we may collect information including:

  • Dog's name

  • Breed

  • Age

  • Sex

  • Weight

  • Body condition

  • Activity level

  • Lifestyle

  • Feeding routine

  • Current diet

  • Treats and supplements

  • Medical history

  • Existing health conditions

  • Medications

  • Allergies or intolerances

  • Veterinary history (where provided)

  • Behaviour relevant to nutrition

  • Photographs (if you choose to provide them)

Some information about your dog's health may be closely linked to information about you and is therefore treated with appropriate care.
 

3. How We Collect Information

We collect information when you:

  • complete a contact form;

  • email, text or telephone us;

  • complete a pre-consultation form;

  • book a consultation;

  • provide veterinary records;

  • send photographs or updates;

  • communicate with us during or after your consultation.
     

We may also collect limited technical information automatically through cookies when you visit our website.
 

4. How We Use Your Information

We use your information to:

  • respond to enquiries;

  • arrange consultations;

  • assess your dog's nutritional requirements;

  • prepare personalised nutrition and wellness plans;

  • provide follow-up support;

  • communicate with you regarding your consultation;

  • maintain accurate client records;

  • comply with legal and regulatory obligations;

  • improve our services and website.

We will only use your information for the purposes for which it was collected unless we reasonably consider another compatible purpose is appropriate.


5. Our Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Performance of a contract

  • To provide the services you have requested.

  • Legitimate interests

  • To manage our business, communicate with clients, maintain records and improve our services.

  • Legal obligation

  • Where we are required to retain records or disclose information by law.

  • Consent

  • Where you voluntarily provide information or consent to particular uses, such as submitting photographs or testimonials.

You may withdraw consent at any time where consent is the lawful basis for processing.


6. Veterinary Information

Where appropriate, we may ask you to provide veterinary records or obtain veterinary consent before preparing nutritional recommendations.

These records are used solely to ensure that any advice provided is appropriate for your dog's individual circumstances and to support collaborative working with your veterinary practice where necessary.


7. How We Store Your Information

We take reasonable steps to keep your information secure.

Information may be stored securely using:

  • password-protected electronic files;

  • secure email accounts;

  • encrypted or password-protected devices;

  • secure cloud storage used for normal business purposes.

Only those who need access to your information in order to provide our services will have access to it.


8. Payment Information

Payments are made by bank transfer.

NutriMoor does not store your bank account details or debit or credit card information.


9. Sharing Your Information

We do not sell your personal information.

We will only share information where necessary, including:

  • if you request us to communicate with your veterinary practice;

  • where disclosure is required by law;

  • where necessary to protect legal rights.

We may use trusted service providers (such as website hosting, email or cloud storage providers) who process information on our behalf. These providers are required to keep your information secure and confidential.


10. Testimonials

If you provide a testimonial, we will only publish it with your permission.

You may withdraw your consent for publication at any time by contacting us.


11. Website Analytics and Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the website.

For more information, please see our Cookie Policy.


12. How Long We Keep Your Information

We will only retain your information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and insurance requirements.

When information is no longer required, it will be securely deleted or anonymised.


13. Your Rights

Under the UK GDPR, you have the right to:

  • request access to your personal information;

  • request correction of inaccurate information;

  • request deletion of your information where appropriate;

  • restrict processing in certain circumstances;

  • object to processing where applicable;

  • request transfer of your information in certain circumstances;

  • withdraw consent where processing is based on consent.

Some rights may be limited where we have legal obligations to retain certain information.

To exercise any of your rights, please contact us using the details below.


14. Data Security

Although no online transmission can ever be guaranteed to be completely secure, NutriMoor takes appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.


15. Third-Party Websites

Our website may contain links to third-party websites.

NutriMoor is not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.


16. Children's Privacy

NutriMoor's services are intended for adults aged 18 years or over.

We do not knowingly collect personal information directly from children.


17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business practices.

The latest version will always be published on our website with the date of the most recent update.


18. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

NutriMoor

Email: info.nutrimoor@gmail.com

Telephone: 07871 522562


19. Making a Complaint

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Further information is available at www.ico.org.uk.

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